The fax you received from Hippo is an order request from a patient to fill a prescription. A patient has requested a prescription to be filled at your pharmacy using a payment mechanism calledHippo. Hippo is a tech company headquartered in New York City.
The fax you received is not an actual prescription. It is a request from a patient to have a prescription filled at your pharmacy, an order request from a patient to have a prescription refilled at your pharmacy, or an order request from a patient to transfer an existing prescription to your pharmacy. If it is a transfer request we will provide all the information necessary to transfer the prescription.
The patient listed in the fax has formally authorized Hippo to communicate with pharmacies on the patient's behalf. Pharmacies will get paid on their regular reimbursement schedule. If you have additional questions about Hippo or about how we work please call our Pharmacy Help Center at 1-855-707-8380. One of our Pharmacy Help Specialists will be happy to answer your questions.